Who We Are

A glimpse into our history in industry

A Story of Leadership and Innovation

Since our establishment in 2001, El Masrya Industrial Group has grown to become one of the leading companies in integrated industrial solutions. We started as a specialized engineering...

+ 20

Years of Engineering Experience

Customer Journey

Customer journey with our integrated industrial solutions

Here we present the stages your project goes through with us step by step; from receiving the request, design and manufacturing, to installation, training and after-sales support, to ensure a clear and complete experience from start to finish.

Receiving and Understanding Customer Needs

<section class="text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&:has([data-writing-block])>*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id="request-69f88cff-79f4-83ea-bdc5-74921c7f64df-26" data-testid="conversation-turn-26" data-scroll-anchor="false" data-turn="assistant"> <div class="text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)"> <div class="[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn"> <div class="flex max-w-full flex-col gap-4 grow"> <div class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&]:mt-1" dir="auto" tabindex="0" data-message-author-role="assistant" data-message-id="73baadff-2ef0-4cc4-a2a9-6670c4d11905" data-message-model-slug="gpt-5-5-thinking" data-turn-start-message="true"> <div class="flex w-full flex-col gap-1 empty:hidden"> <div class="markdown prose dark:prose-invert w-full wrap-break-word light markdown-new-styling"> <p data-start="255" data-end="552" data-is-last-node="" data-is-only-node="">We start the journey by listening to the customer’s needs and understanding the required service or issue, while collecting key details such as service type, location, preferred timing, and any special notes to ensure the request is matched with the most suitable craftsman quickly and accurately.</p> </div> </div> </div> </div> <div class="z-0 flex min-h-[46px] justify-start"> </div> <div class="mt-3 w-full empty:hidden"> <div class="text-center"> </div> </div> </div> </div> </section> <div class="pointer-events-none -mt-px h-px translate-y-[calc(var(--scroll-root-safe-area-inset-bottom)-14*var(--spacing))]" aria-hidden="true"> </div>

Design Phase

<p style="direction: ltr;" data-start="363" data-end="661">In this phase, the customer’s needs are translated into a clear service plan, where execution details are defined and the most suitable craftsman is selected based on the type of work, experience, and ratings. The scope of the service is also clarified to ensure high-quality and accurate delivery.</p> <div style="direction: ltr;"> </div>

Production Phase

<p style="direction: ltr;" data-start="329" data-end="601">In this phase, the service is executed on-site, where the selected craftsman performs the work according to the agreed details and high-quality standards. The process is monitored to ensure timely delivery and to achieve the desired results efficiently and professionally.</p> <div style="direction: ltr;"> </div>

Quality Assurance Phase

<p style="direction: ltr;" data-start="344" data-end="619">In this phase, the completed work is reviewed to ensure it meets the agreed requirements, while also confirming customer satisfaction with the delivered service. Any feedback is addressed promptly to guarantee a reliable experience and a final result that meets expectations.</p> <div style="direction: ltr;"> </div>

Installation Phase

<p style="direction: ltr;" data-start="345" data-end="653">In this phase, the installation or final finishing of the service is carried out according to the agreed standards, ensuring accuracy and quality of the outcome. The craftsman completes the work in a fully functional and ready-to-use state, while confirming the customer’s satisfaction with the final result.</p> <div style="direction: ltr;"> </div>

Shipping Phase

<p style="direction: ltr;" data-start="319" data-end="586">In this phase, the required materials or equipment are delivered to the service location on time, ensuring they are ready and in good condition. The shipping process is organized to guarantee everything needed is available for smooth and efficient service completion.</p> <div style="direction: ltr;"> </div>

Training Phase

<section class="text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&:has([data-writing-block])>*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id="request-69f88cff-79f4-83ea-bdc5-74921c7f64df-32" data-testid="conversation-turn-38" data-scroll-anchor="false" data-turn="assistant"> <div class="text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)"> <div class="[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn"> <div class="flex max-w-full flex-col gap-4 grow"> <div class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&]:mt-1" dir="auto" tabindex="0" data-message-author-role="assistant" data-message-id="641ce930-0ed1-4e78-9d44-9516d781de60" data-message-model-slug="gpt-5-5-thinking" data-turn-start-message="true"> <div class="flex w-full flex-col gap-1 empty:hidden"> <div class="markdown prose dark:prose-invert w-full wrap-break-word light markdown-new-styling"> <p data-start="254" data-end="498" data-is-last-node="" data-is-only-node="">In this phase, the customer is guided on how to use the service or product after completion, with essential instructions provided to ensure full benefit. Any questions are also answered to guarantee a smooth and clear experience after delivery.</p> </div> </div> </div> </div> <div class="z-0 flex min-h-[46px] justify-start"> </div> <div class="mt-3 w-full empty:hidden"> <div class="text-center"> </div> </div> </div> </div> </section> <div class="pointer-events-none -mt-px h-px translate-y-[calc(var(--scroll-root-safe-area-inset-bottom)-14*var(--spacing))]" aria-hidden="true"> </div>

After-Sales Service

We provide continuous technical support and spare parts when needed to ensure system stability and long-term efficiency.

Our Vision

To become the first industrial partner for factories and businesses in Egypt and the region by delivering integrated engineering solutions that support development, improve production efficiency, and keep pace with the latest industrial technologies.

Our Mission

To provide integrated industrial and engineering solutions that help our clients overcome operational and production challenges through high-quality equipment, specialized technical expertise, and reliable services that ensure the best possible performance.

Our Values

We believe that industrial success begins with commitment to quality, precision in execution, transparency with clients, and innovation in finding solutions. That is why we focus on building long-term relationships based on trust, professionalism, and continuity.

Why do industry leaders trust us?

Because we don't just offer conveyors, but engineering solutions designed for every industrial challenge

For over 20 years, major industrial companies in Egypt and the region have relied on us to design and implement customized production lines; from sorting and packaging vegetables to automated slaughterhouses and packaging and distribution systems, we provide integrated systems with the highest efficiency and minimum waste.

Exhibition Timeline

Timeline of our participation in exhibitions and events

Explore the most prominent exhibitions and events we have participated in over the past years, and how these participations contributed to expanding our partnerships and enhancing our expertise in handling solutions and integrated industrial systems.

2007 2008 2009 2013 2014 2015 2023

Cairo - Egypt

Our Participation at APEX Cairo 2014 Showcasing Handling & Conveyor Solutions

February, 2026

The Egyptian Manufacturing Group participated as a main exhibitor in APEX Cairo 2014, the 8th Arab-African Exhibition for Packaging Technologies and Food Industry, held at the Cairo International Conv...

Cairo - Egypt

Smart handling solutions in the food industry

February, 2026

The Egyptian Manufacturing Group participated in FoodTech Egypt 2008 in Cairo as a strategic step to support the food industry sector in Egypt by showcasing its advanced conveyor systems and industria...

Cairo - Egypt

Egyptian Manufacturing Group at Handling Expo 2009 Showcasing Conveyor & Handling Solutions

February, 2026

The Egyptian Manufacturing Group participated in Handling Expo 2009 in Cairo, showcasing its latest conveyor systems and industrial material handling solutions to a wide audience of manufacturers, eng...

Cairo - Egypt

The Egyptian Manufacturing Group showcases its excellence in conveyor and handling systems.

February, 2026

Strong presence at one of the most important industrial exhibitions in Egypt Egyptian – The largest conveyor belt factory in Egypt Through our participation in Handling Expo 2007, the Egyptian Ma...

Cairo International Convention Center

Advanced conveyor system technologies that reaffirm our industrial leadership in the region.

February, 2026

The Egyptian Manufacturing Group participated in the 14th edition of Handling Expo, held at the Cairo International Convention and Exhibition Center (CICC) from November 27 to 30, 2014, with wide part...

Cairo International Convention Center

Industrial leadership and a live showcase of smart conveyor and material handling solutions

February, 2026

The Egyptian Manufacturing Group participated in the 13th Handling Expo, which was held at the Cairo International Convention Center from November 21 to 24, 2013. The exhibition brought together a sel...

Egypt – New Administrative Capital

A new launch point toward Africa… with smart, integrated Egyptian industrial solutions.

February, 2026

A strong participation by the Egyptian Manufacturing Group at IATF 2023 — the most important industrial event in Africa — where the company presented integrated solutions for conveyor systems and smar...

Cairo International Convention and Exhibition Center

First place for Best Exhibitor… innovative technologies that reflect our leadership in the market.

February, 2026

The Egyptian Manufacturing Group participated in Handling Expo 2015, the most important industrial exhibition in Egypt specializing in material handling equipment and conveyor systems. The exhibition...